Our Shipping Policy and Pricing

Customer service: Shipping information

Shipping Rates (effective 3/22/10):

SweetBe.com uses USPS (United States Postal Service) & UPS (United Parcel Service) to ship all orders. Shipping rates for these services are calculated by the items being purchased & the weight of the package. Not all services may be available. Below shows our prices for these services. The exact shipping price will be shown at checkout before completing your order.

The following are rates for United States residents:

0 lb - .5 lb …… ...$3.00
.75 pound - 1 lb ...$6.00
1.25 lbs - 2 lbs ...  $7.50
2.25 lbs - 5 lbs .....$9.50
5.25 lbs - 9 lbs.….$10.00
9.25 lbs - 20 lbs .. $15.00
20.25 lbs and up . $20.00

The following are rates for International customers:

0 lb - .5 lb …… ...$4.00
.75 pound - 1 lb ...$6.00
1.25 lbs - 3 lbs ...  $13.00
3.25 lbs - 5 lbs .....$26.00
5.25 lbs - 9 lbs.….$33.00
9.25lbs – 13lbs ….$43.00
13 lbs - 20 lbs …. $53.00

20.25 lbs and up . $61.00

 *All International orders are shipped through the USPS (United States Postal Service)

Shipping Times:

We generally process and ship orders within 24 hours after we receive them (exception Pre-order items, see below). Orders usually take anywhere 2-7 business days to be delivered from the day they are shipped. You will receive an e-mail confirmation informing you that your order has been completed & shipped, you can expect your order to arrive 2-7 days from the date of that e-mail. We can expedite your order if you need it immediately. Please contact us at 314-835-1117 for any additional shipping information or if you need your order expedited. If there is going to be a delay with your order we will call you or contact you via email to explain.   

Special Note about shipping times:
US Postal Service - Delivers Monday through Saturday (not Sunday or Holidays)
UPS - Delivers Monday through Friday (not Saturday, Sunday or Holidays)

* Exceptions for USPS Priority Mail are APO, FPO, Puerto Rico & US Territories, These times can take anywhere from 4 - 14 days and sometimes longer.

Please note that circumstances do arise that are beyond our control. For instance extreme weather conditions, lost or misrouted packages due to UPS or USPS, as well as credit card authorization problems. In these rare situations, the delivery time can be delayed and expected shipping times are not guaranteed.

Custom fees are very common especially when ordering from the UK & Canada. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering.
(If a package is stopped in customs it may be a longer delay for delivery). 

Sales Tax, Duties & Currency:

All Missouri residents are charged 7.825% state sales tax. 

International customers are responsible for any additional customs duties or charges applied at the time of delivery by International Customs. 

All dollar amounts are in US currency.  

Return Policy:

Standard Return: We want you to be completely satisfied with your order. We can take your return within 7 days of the receipt date of the product.  Please note shipping will not be refunded, we can only refund actual price of the item returned (minus a 6% cancellation fee). You will be credited back the exact way you paid, and to the same credit card.  Your return must be in NEW, SEALED or UN-OPENED Condition and exactly the way it was sent to you. ALL M&M and candy orders can NOT be returned once shipped out. 

Incorrect Item Sent Return: We make every effort to make sure your order is exactly correct. In the event that a wrong item was shipped, we will exchange it for you. The item must be sent back to us for an exchange for the correct item.  Any shipping charges will be reimbursed by Sweet Be’s for returns that are due to our mistaken items. Please contact us within 48 hours if there is a mistake in your order.

Please make sure which ever return applies to you that you put a copy of the invoice in the box and a short note explaining what you need us to do. Returns get sent to the following address:
Sweet Be's

Returns Department

12027 Manchester Road

Des Peres, Mo 63131

Cancellation Policy:

Please contact us via email at Help@sweetbe.com to cancel an order. If the order has been processed, meaning we have charged your credit card and need to refund it, we reserve the right to refund less 6% to recover any credit card fees we are charged. We will let you know by email if the order has been canceled successfully or has already been shipped out. If you want to cancel your order and it has already been shipped the above information regarding returns applies. 

Sweetbe.com also reserves the right to void or cancel any order if we find any security risks or fraudulent credit card charges are involved.

Pre-Order Items:

We do sell Pre-Order items, which means we are selling items that are not in stock yet. You may order these items just as you would any item on our website, when the item is in stock and ready to ship out we will process the order immediately.  Pre-Orders are shipped on a first come first serve basis so the earlier you get in your order the faster we can ship it out. 

Ordering Pre-Order items is just like any other order. Once you place the order your credit card is authorized and charged for the purchase. If you order a Pre-Order item with in-stock items your order will be split up into two different orders so that you receive your items as quick as possible.

Back-Order & Out of Stock Items:

While we make every effort to keep our Inventory up to date we do run into certain circumstances where an item gets over sold or mis-counted.  In the event your order contains an item or larger quantity than we have available we will notify you to see if you want the item refunded or back-ordered to ship at a later date.  If your order contains a back-order to ship at a later date you will not incur any additional shipping charges.

If you have any further questions please contact us by e-mail at Help@sweetbe.com or call us at 314-835-1400!